Empowered Product folks make tough decisions, quick!

I was overseeing a group of Product Owners in one of my previous roles and stumbled upon a newly designed feature which made little sense to me. I asked the Business Analyst who worked on the feature, questioning the requirements; here’s the response I got:

the customer wanted it this way!

When you are building customised products, the customer is usually in driving seat but the customer has no experience in developing products, we do — years and years of product design and development experience.